Missed / Cancelled Appointments

Missed Appointments

  • Missing your appointment has many knock-on effects:
    • It limits your positive response to care and reaching good health outcomes
    • Your practitioner’s time
    • Our clinic staff time
    • Other patients on our wait list could have used your appointment time
  • Due to how busy our clinic is, we may not be able to accommodate for late arrivals (greater than 10 minutes) as this impedes other patient’s who have arrived for their appointments on time and jeopardises the care we can provide you.
  • To avoid missing an appointment and incurring our missed appointment charges:
    • Use our booking confirmations to set calendar reminders
    • Set alarms to remind you to attend your appointment ahead of time
    • Be aware of our text message reminders the evening before your appointment

Appointment Cancellations

  • We require 24 hours notice for appointment cancellations – this incurs no charges
  • Cancellations can be made via the following:
    • Calling the clinic (or leaving a voice message if unattended)
    • Using the cancellation link on your email booking confirmation – please leave a
      comment for the reason for cancellation on the cancellation webpage so we are able to follow up with you as/when appropriate.

Missed Appointment Fees

  • Missing an appointment will result in a charge of 50% of the appointment cost
  • If you fail to attend again you will be charged the full price of the consultation
  • We reserve the right to request payment prior to booking an appointment in cases of
    repeated missed appointments